frequently asked questions

Q: How can I order Lichtmanz candle making supplies?

Drop us an email and we'll get back to you on the products and prices. 

Q: How do I order Lichtmanz candles?

Email us at sales@lichtmanz.com. Please indicate product name, quantity and scented or unscented and we will respond to you with the pricing.

Q: How much are your candles / What is your pricing?

Email us at sales@lichtmanz.com. Please indicate product name, quantity and scented or unscented and we will respond to you with the pricing.

Q: Do you have a minimum order quantity on your candles?

As our aim is to provide affordable quality candles to people who can appreciate, we do not impose minimum order quantity on our candles.

Q: What is your delivery lead time for candles?

The actual delivery time will be advised upon receipt of order as lead time will depend on current production schedule and existing stocks. Typically, we can meet our customers order as follows:
OVERSEAS - 3 weeks (by air)
SINGAPORE - 2 weeks
Note: Add two more weeks for peak seasons e.g. Christmas

Q: What are your delivery charges?

We are currently offering free delivery for purchases above S$100 to any location in Singapore until further notice. For orders that are less than S$100, we will charge a delivery fee of S$10.

For overseas orders, we usually shipped via SingPost (We can advise you on the estimated delivery charges upon confirmation of order)

Q: How are your candles packed?

Our candles are packed in bubble-wrap and export-standard corrugated boxes.

Q: Do you provide gift-wrapping service if I order your candles as a gift?

We do gift-wrapping of our candles upon your request. Gift-wrapping is charged separately.

Q: What are the payment terms for my orders?

• For orders below SGD$100, 100% payment upon delivery of goods.

• For orders above SGD$100, 50% deposit is payable upon confirmation of order. 50% payable upon delivery of goods.

Q: What are the modes of payment for my orders?

• For Singapore orders: Cash in Singapore Dollars

• For Overseas orders: By confirming letter of credit at sight or by telegraphic transfer or by receipt of bank draft

Q: What are the advantages of using palm wax?

• Palm wax candles give you a healthier alternative to paraffin candles.

• Palm wax is made from fruit berries of the palm oil tree. It does not contain petroleum chemicals. This same high quality palm tree oil can be found in hand lotions, shampoos and cosmetics.

• Palm wax candle does not bend or collapses when burned.

• Palm wax candles of the same dimension burns longer than the paraffin candles.

• Palm wax is also able to absorb high concentration of fragrance and will keep the aroma longer.

• The texture of palm wax candle gives a natural crystalline formation.

• The majority of candles in the world are made from paraffin wax; a petroleum-based by-product of crude oil. The U.S. Environmental Protection Agency have acknowledged that paraffin wax contain known toxins.

  For this reason, we chose make our candles out of palm wax.

Q: How to tell the difference between a palm wax candle and a paraffin wax candle?

Candles made from paraffin wax usually have a translucent look and palm wax candles had an opaque characteristic. Unscented Paraffin candles have a petroleum odor. After burning, you will also notice that paraffin candles tend to collapsed while the palm wax candles are able to stand firm due to its hard property.

Q: What is the proper way to burn candles?

• Remove all packaging and warning label from your candle before you light it
  You can also place the warning label underneath your holder (votive cup or pillar plate).

• Before you light a candle trim your wick to between 1/8" - 1/4"
  A flame that is smoking or to tall can be a fire hazard as well as cause soot damage to your home. A smoking wick will form black residue (carbon buildup) on your container and will need to be trimmed. Extinguish the flame and let the candle sit until the top layer hardens and the glass or container has cooled off. Trim the wick with scissors, nail clippers or wick trimmers to 1/4". You can now re-light your candle and enjoy a clean safe burn.

• The first time you light a candle burn it to the edge
  Generally you burn a candle one hour for every inch of its diameter. This will allow the pool of wax to reach the outside rim and prevent your candle from burning a tunnel down the center.

• Do not burn a candle near drafts or flammable materials

• Do not move a candle while it is burning or if the wax is melted

• Keep lit candles out of the reach of children and pets

• NEVER leave a burning candle unattended

Copyright © 2008 Lichtmanz Pte Ltd. All rights reserved.